Privacy Policy

Welcome to Detour Drive, a product of Novo Lab (Pty) Ltd & Detour Holdings (Pty) Ltd ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you use our mobile application and digital wallet services. We process all personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.1. Information We Collect

To provide you with our financial wellness and wallet services, we collect the following types of information:

• Identity Information (KYC): Full name, ID number or Foreign Passport, nationality, and a selfie for identity verification.

• Contact Information: Phone number, email address, and physical address.

• Operational & Earnings Data: Information regarding your activity on third-party ride-hailing platforms (such as Uber), including
your average weekly earnings, trip history, and active status..

2. How We Use Your Information

We use your information to:

• Open and maintain your free South African ZAR digital wallet.

• Determine your eligibility and limits for accessing earned wages or fuel advances.

• Process instant cash-outs, transfers, and digital payments.

• Communicate with you regarding your account, support queries, or new benefits.

• Prevent fraud and ensure regulatory compliance.

3. How We Share Information

We do not sell or rent your personal data. However, to provide our services, we share necessary data with trusted third-party partners:

Financial Infrastructure Partners: We share your operational and earnings-related data with Flexible Pay Finance (Pty) Ltd solely
to fund and facilitate your access to earned wages.

• Insurance & Benefit Providers: If you opt into premium benefits (such as Funeral Cover or Hospital Cover), we share the necessary
  details with the licensed insurers or underwriters providing those specific services.

• • Compliance & Law Enforcement: We may disclose your information if required by South African law or to prevent illegal activities.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

You have the right to:

• Access your personal data

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Disable cookies through your browser settings

To exercise these rights, contact us at the email below.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

7. Children’s Privacy

Detour does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:support@detour.africa