Conflict of interest policy

Named rather than described in general terms, because a policy that does not name its own conflicts is not telling you anything.

• We introduce drivers and owners to an insurance broker, KMJ One Capital, FSP 48696, and we may be paid by that broker for the introduction. We have an interest in you taking cover through them.
• We stand between a vehicle owner and a driver, and we are paid by both. Our margin on what a driver pays is money that does not reach the owner.
• We find and screen the drivers an owner chooses from. We have an interest in a vehicle being on the road.
• We may be paid by a partner, such as fuel, tracking, roadside or courses, for putting their product in front of drivers.
• We may introduce a driver to a credit provider and be paid for the introduction. For Detour Capital, we pass drivers' requests to Pronto Loans, and the R150 subscription is collected in the same repayment. We have an interest in drivers taking Detour Capital.

• We tell you. Detour's margin on what a driver pays is disclosed to an owner before they sign. Where we are paid by a partner or a broker for an introduction, we say so before you take it.
• We do not advise. Detour gives no advice on insurance, on credit or on any financial product, and nobody at Detour is authorised to.
• An owner chooses their own driver, from candidates with their checks attached. Nobody drives a vehicle because Detour said so.
• You may keep your own insurer, your own tracker and your own arrangements. None of them is a condition of listing a vehicle with us.
• Where we cannot manage a conflict, we decline the work rather than take it.

Nobody at Detour may accept a gift, a payment or any other benefit from a partner, a supplier or a customer that could reasonably be expected to influence what they do. Anything beyond ordinary hospitality is declined or declared to a director.

Nobody at Detour is paid a commission for putting a driver or an owner onto a particular insurer, a particular credit provider or a particular partner.

Anybody at Detour with a personal interest in a supplier, a partner, a driver or an owner declares it to a director and takes no part in a decision about them.

A director with an interest in a matter declares it and does not vote on it.

Tell us, through the Complaints procedure. A complaint about a conflict goes to a director, not to the person it concerns.

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