Help and support
Search our guides and answers, ask Kairah at any hour, or talk to a person on WhatsApp.
Closed · back tomorrow at 10:00
Talk to a person on WhatsApp
A person answers on weekdays, from 10:00 to 15:00. Outside those hours, Kairah answers straight away, and the team picks up your message on the next working day.
For a payment that went wrong, an accident or damage, or a problem with your account. Have the mobile number on your Detour account to hand.
Need to send a document? Send it on WhatsApp, or call +27 67 424 8163.
Browse by topic
Find your answer
Signing up
- Sign up in the Detour driver app
- What you get as a Detour driver
- Switching to Detour from another fleet or owner
- Why drivers choose Detour
- Refer a driver
Plans and fees
- How Detour's weekly plans and fees work
- On-The-Go vs Professional Driver vs MyOwnBoss
- Which plan fits your week?
- Subscription tier terms
Detour Capital
- How Detour Capital works
- Should you borrow this week? A checklist
- Detour Capital vs loans that roll over
- Detour Capital terms
Cars
- Subscribe to Drive, explained
- Renting a car weekly vs Subscribe to Drive
- Electric cars and bikes with Valternative
- What to do when the car breaks
- Vehicle subscription terms
Car and fleet owners
- List your car
- How to keep good drivers
- What to ask a finance partner for your drivers
- Fleet agreement
Your rights and privacy
View all your rights and privacyOther ways to reach us
By email
Slower than WhatsApp, and the right choice when you need something in writing.
For anything at all, including a document, a press or a careers question:
WhatsApp or call +27 67 424 8163
A person answers on weekdays, from 10:00 to 15:00. Kairah answers any time.
Closed · back tomorrow at 10:00
Make a complaint
Call or WhatsApp the complaints line, +27 67 424 8163, on weekdays, from 10:00 to 15:00. It is the same number as WhatsApp support, so a person picks it up.
The complaints procedure explains what happens next, and where else you can go if you are not satisfied.