PAIA manual

Information Officer

Karabo Ngoatle

Information Officer, by email

[email protected]

Postal and physical address

Inospace - Olympia Works, 13 Olympia Street, Eastgate, Sandton, 2090

The Information Officer is responsible for deciding a request under PAIA and for this manual. Write to the address above rather than to support, so a request is logged as a PAIA request from the moment it arrives.

The Information Regulator (South Africa) oversees PAIA and the Protection of Personal Information Act. You may complain to the Regulator about how we handled a request.

Information Regulator

inforeg.org.za

PAIA complaints

[email protected]

POPIA complaints

[email protected]

The Regulator publishes the prescribed request form and the current fee schedule. Those are the authoritative versions.

Detour holds records in the following categories. Listing a category does not mean every record in it will be released: a request is decided against PAIA's grounds for refusal.

• Company records: registration documents, the memorandum of incorporation, minutes, share register and statutory registers.
• Financial records: management accounts, annual financial statements, tax records, bank records.
• Driver records: applications, identity and licence documents, agreements, earnings and deduction records, Detour Capital requests and repayments, fuel balances, support correspondence.
• Vehicle owner records: listings, vehicle documents, insurance schedules, banking confirmations, payment records, agreements.
• Vehicle records: registration and licensing, service and inspection records, tracking records, insurance and claims.
• Employment records: contracts, payroll, leave and disciplinary records.
• Partner and supplier records: agreements, invoices and correspondence.
• Technology records: system logs, access records and security records.

1. Complete the prescribed PAIA request form, available from the Information Regulator.
2. Send it to the Information Officer at the address above.
3. Say which record you want, in enough detail for us to find it.
4. Say which right you are exercising or protecting, and how the record helps you do that. PAIA requires this and we cannot decide a request without it.
5. Say how you would like the record, and give us an address, an email address or a phone number.
6. Pay the prescribed request fee, where one applies.

We will decide within 30 days of receiving a complete request, and tell you in writing. That period may be extended in the circumstances PAIA allows, and we will tell you if it is.

PAIA prescribes a request fee and an access fee for reproduction and search time. The current amounts are set by regulation and published by the Information Regulator, and we charge no more than the prescribed amount.

A request for your own personal information carries no request fee.

PAIA requires or allows a refusal in a number of cases, including where releasing the record would unreasonably disclose somebody else's personal information, breach a duty of confidence, harm somebody's commercial interests, prejudice somebody's safety, or disclose privileged legal advice.

If we refuse, we will say so in writing, say which provision we relied on, and tell you how to take it further, whether internally with us, with the Information Regulator, or in court.

Access to your own personal information, correcting it and asking us to delete it, is covered by our Privacy Policy. You do not need a PAIA request to ask us for your own information; write to the address above.